Privacy Policy

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Service Information: Details about your timepieces, service history, and repair requirements
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Communication Records: Records of our conversations, including phone calls, emails, and in-person consultations
• Website Usage: Information about how you use our website, including pages visited and time spent

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on site, referring websites, click patterns
• Cookies and Similar Technologies: See our Cookie Policy for detailed information

2. How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Providing horological services, repairs, and restorations
• Processing payments and maintaining service records
• Communicating about your timepieces and our services
• Scheduling appointments and consultations

Business Operations

• Improving our services and customer experience
• Training staff and maintaining service quality standards
• Complying with legal and regulatory requirements
• Protecting our business interests and preventing fraud

Marketing and Communications

• Sending newsletters and horological insights (with your consent)
• Notifying you about new services and special offers
• Inviting you to events or educational workshops

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (secure, encrypted transactions)
• Shipping and logistics for timepiece delivery
• Website hosting and maintenance
• Email marketing services (with your consent)

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes, court orders, or government requests
• Protect our rights, property, or safety
• Protect the rights and safety of our customers and others

4. Data Security

We implement appropriate security measures to protect your personal information:

• Physical Security: Our workshop and office are secured with access controls and monitoring
• Digital Security: Encrypted data transmission, secure servers, and regular security updates
• Access Controls: Limited access to personal information on a need-to-know basis
• Staff Training: Regular training on data protection and privacy practices
• Secure Communications: Encrypted email and secure messaging for sensitive information

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

• Request access to the personal information we hold about you
• Receive a copy of your data in a portable format

Correction and Updates

• Request correction of inaccurate or incomplete information
• Update your contact preferences and service information

Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing of your information in certain circumstances

Marketing Communications

• Opt out of marketing emails at any time using unsubscribe links
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the information provided at the end of this policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law:

• Service Records: We maintain detailed service records to ensure quality and warranty coverage
• Financial Records: Transaction records are retained for tax and accounting purposes (typically 7 years)
• Communication Records: Email and written communications are retained for business purposes
• Marketing Data: Retained until you opt out or request deletion

When information is no longer needed, we securely delete or anonymize it.

7. International Data Transfers

Your personal information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws by:

• Using service providers that provide adequate protection
• Implementing appropriate safeguards for international transfers
• Obtaining your consent when required by law

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to subscribers (for significant changes)
• Updating the "Last updated" date at the top of this policy

We encourage you to review this privacy policy periodically to stay informed about our privacy practices.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us: