Frequently Asked Questions

Repair times vary depending on the complexity of the work needed:

• Battery replacement: 15-30 minutes (often while you wait)
• Basic movement service: 2-3 weeks
• Complete restoration: 8-12 weeks
• Complicated chronographs: 4-6 weeks

We always provide an estimated completion time during your initial consultation, and we'll contact you if any unexpected issues arise during the repair process.

Yes, absolutely! We provide detailed written estimates for all work over $50. Our process includes:

• Complete diagnostic assessment
• Itemized list of required parts and labor
• Timeline for completion
• Clear explanation of the work to be performed

We require your approval before proceeding with any work. For estimates under $50, we can often complete small repairs immediately after assessment.

We service all major watch brands and many vintage/independent manufacturers:

Several common issues can cause a watch to stop:

• Dead battery: Most common for quartz watches (2-5 year lifespan)
• Worn movement components: Springs, gears, or jewels may need replacement
• Dirt or moisture: Can seize movement components
• Shock damage: From impacts or drops
• Magnetic exposure: Can demagnetize the balance spring

We provide free diagnostic assessments to identify the exact cause and recommend the best course of action.

Repair costs vary widely based on the issue and watch complexity:

We provide detailed estimates after assessment. We also offer payment plans for major restoration work.

Yes, whenever possible, we use original manufacturer parts. Our approach:

• OEM parts preferred: Direct from manufacturers or authorized distributors
• Swiss-grade alternatives: When OEM parts are unavailable, we use equivalent quality
• Period-correct vintage parts: Sourced from specialized suppliers for antique watches
• Quality guarantee: All parts meet or exceed original specifications

For very rare or discontinued models, we work with specialized craftsmen to create custom parts that maintain historical accuracy and functionality.

Several factors determine restoration value:

We offer complimentary valuation consultations to help you make an informed decision about restoration vs. simple repair.

Service intervals depend on watch type and usage:

Signs your watch needs service: losing time, stopping overnight, loud ticking, or visible damage.

We stand behind our work with comprehensive warranties:

Our warranty covers defective parts and workmanship. It doesn't cover damage from accidents, misuse, or normal wear on straps and cases.

Essential watch care tips from our horologists: